Privacy Policy

Our contact details

Name: Livi Number Plates

Address: 3 Summerville Court, Uphall Station, West Lothian, EH54 5QG 

E-mail:sales@livinumberplates.co.uk

Last updated 22/08/2022

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• your email address and your phone number
• Your home addresses

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Make a purchase in store
• Make a purchase online at www.livinumberplates.co.uk
• Subscribe to our newsletter
• Request a call-back

We may collect, store and use the following kinds of personal information:

• Information about your browsing device and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, entry and exit points and number of page views)
• Information relating to any transactions carried out between you and us, on or in relation to our website, including information relating to any purchases you make from Livi Number Plates
• Information that you provide to us for the purpose of subscribing to our email communications
• Information about how you interact with our website and our emails (including opens, clicks and preference information)
• Any other information that you choose to share with us.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Credit check (from a credit reference agency)
• Confirmation of payment (from a payment processor)
• Information for the finance agreement (from the finance provider)
• Confirmation of delivery (from a third-party courier or direct home delivery)
• Inspection report (from an independent inspector)
• Legal advice (from legal advisors)
• Report on a dispute (from Retail Alternative Dispute Resolution).

We use the information that you have given us in order to

Operate our business and to provide you with the range of products we offer. This includes using data to improve our products and to personalise your experience with us.

We share your personal data with your consent, or as necessary, to complete any transaction or provide updates regarding the product(s) you have ordered.

We use the personal information you provide us with in the following ways.

• To maintain our customer relationship management and resource planning systems for customer orders
• To ensure customer service levels are maintained (this includes the monitoring of recorded inbound and outbound calls).
• To sell our goods during the order process and to provide you with information of related services (this includes fraud prevention at point of sale, network and information security on the website, disclosure to third-party couriers organisations and provision of after sales services including independent inspections)
• To arrange finance and provide warranties for your product(s) (this includes credit checking and sharing of personal data with the applicable third-party finance provider, and providers of warranties)
• For crime prevention and detection including CCTV and reporting of possible criminal acts or threats to the authorities
• To collect debts, deal with disputes and bring and defend legal claims against our company. This includes credit checks, involvement of legal advisors, involvement of Retail ADR procedures and the Financial Ombudsman Service
• To send you relevant marketing communications that you opt-in to receive (you can tell us at any time that you no longer want to receive these communications)
• To analyse data and produce reports for business planning and management (this method uses encrypted, non-identifiable data for input to third parties, output does not include personal information).

In exceptional circumstances, we may collect sensitive personal information, for example if you volunteer or provide us with your health data as part of a delivery instruction. If you do so, we will take your volunteering of said information as explicit consent (in that case to make adjustments for the delivery). You may, at any time, withdraw your explicit consent to us using that sensitive personal information.

We will rely on your browser settings to indicate your consent to the use of cookies and other similar technologies on our website. To withdraw your consent, please adjust your browser settings. Please see “Cookie Policy” for instructions.

To withdraw your consent (in all cases other than cookies), please contact us:

Address: 3 Summerville Court, Uphall Station, West Lothian, EH54 5QG 

E-mail: sales@livinumberplates.co.uk.

You can find more details on the ICO website at www.ico.org.uk

We may share this information with

• Credit reference agencies (for credit checks)
• Payment processors (to process payments)
• A finance provider (where you take out finance)
• A third-party courier (for delivery)
• A product manufacturer (where they deliver direct to your home)
• An independent inspector (to inspect products where there’s a potential problem)
• Legal advice (for legal claims)
• Retail ADR (for disputes raised)
• A Data Processor (for sending email marketing)
• Other recipients as permitted or required by applicable law

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. when your consent is given for one or more specific purposes. You are able to remove your consent at any time. You can do this by contacting us:

Address: 3 Summerville Court, Uphall Station, West Lothian, EH54 5QG
E-mail: sales@livinumberplates.co.uk

(b) We have a contractual obligation. When you enter a contract with us.

(c) We have a legal obligation. When we are required by law to do so.

(d) We have a vital interest.

(f) We have a legitimate interest.

Our legitimate interests are:

• Customer relationship management
• Fraud prevention
• Direct marketing
• Internal administration of customer personal information
• Network and information security
• Reporting possible criminal acts/threats to competent authorities.

 How we store your personal information

Your information is securely stored: in our premises, on our computer system provided by a third-party IT company

• We keep Personal identifiers, contacts and characteristics (for example, name and contact details)
• your email address and your phone number
• Your home addresses
• Data relating to product orders are kept for 7 years to comply with our legal and regulatory obligations.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at:

Address: 3 Summerville Court, Uphall Station, West Lothian EH54 5QG
E-mail: sales@livinumberplates.co.uk

if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Address: 3 Summerville Court, Uphall Station, West Lothian, EH54 5QG
E-mail: sales@livinumberplates.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk